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Courses delivery questions:
What are the training methods used to deliver the content?
All Saga course material can be delivered Instructor Led (in the classroom), Blended or Online
What is a blended course?
It is a course for which students complete the knowledge (theory) part of the course online and then perform a skill assessment (practical) with a Trainer/Skill Assessor.
What does a knowledge certificate course mean?
This student completed the theory part of a course only. Note some of our courses, such as Ammonia Awareness and Detection and Control, don’t require a Skill Assessment.
What does a knowledge and skills certificate mean?
It means the student successfully completed BOTH the knowledge (theory) part of the course AND the skill assessment (practical) required for the course.
How can I tell if someone completed an in-person skill assessment?
If the worker presents a certificate that states “successfully complete the knowledge and skills for XXXX” this means they had an assessment performed in person by a Saga Authorized Trainer/Skill Assessor.
Courses content questions:
Why use Saga?
Saga Training courses were created to meet Canadian Provincial and Federal Legislation and applicable CSA standards. Courses were built to respond to a variety of industry needs. Saga offers flexible delivery of the knowledge part of the course. Plus, offers hands-on skill assessments (practical time with the equipment). The courses are developed by a team of experienced Trainers, Equipment Operators, Emergency Service Personal, H&S Professionals and Learning Management Experts. The Saga team strives to keep the course content up to date with the latest legislation and changes in the industry.
Does my provincial Government approve the Saga course?
In Canada, most provinces approve of only certain courses such as First Aid and Abestos worker certification.
Other Safety Courses must meet requirements listed under the Specific jurisdiction and CSA Standards. This includes but is limited to the review of the provincial legislation. Courses that may fall into this category may include; Power Mobile Equipment (Skid steer to Front-end Loader), Lift Truck, Mobile Elevating Work Platform, Confined Spaces, and Supplied Air Breathing Apparatus (SABA) and Self Container Breathing Apparatus (SCBA.)
In Newfoundland and Ontario, Fall Protection courses require approval from the province.
Does the Saga course meet CSA standards?
Yes, courses are designed to meet the requirements of the applicable CSA standards.
Are you Energy Safety Canada (ESC) approved? Are you Oil Sand Safety Association(OSSA ) approved?
ESC and OSSA merged into one entity which is ESC. ESC does not approve third-party courses.
Note many of our Training Partners offer ESC and Saga courses to meet the demands of their clients.
Many Oil and Gas sites do accept the Saga Knowledge and Skills certificate. Please consult with your employer prior to booking your Saga course.
Why is there Fall Protection and Fall Protection for MEWP operators?
In 2020, the change to CSA B354 on the Mobile Elevating Work Platform (MEWP) allowed for an abbreviated version of Fall Protection training to be used for an operator that would only work while confined to the MEWP platform. If they want to work at height outside of the MEWP platform, they must take a full Fall Protection training.
Why do I need to complete a skill assessment (Practical)?
Skill assessment reinforces your learning and is a step in becoming a competent worker. For more information on competent workers, refer to our blog on certified versus competent.
Since some employers have a competencies program, we offer certification for the knowledge only or knowledge and skills.
Where can I complete the skill assessment?
The price listed on the website is for the knowledge part of the course only. If you go to Training Partners, you will find a list of Training Partners near you, and you will have to contact them to get the cost and book your skill assessment.
Does Saga keep a record of which Trainer completed the skill assessment?
Yes, Saga will have proof of any student who was issued a certificate for knowledge and skills from a Saga Authorized Trainer.
Frequently asked questions from Students and Employers:
How do you become certified on Power Mobile Equipment (Lift truck, Skid Steer, Front-End Loader, Variable Reach Lift Truck and others)?
You will have to complete the knowledge (theory) part of the course and complete the quiz with a passing mark of 80%. You get three (3) attempts at each quiz. Then complete the skill assessment (practical). Our Training Partners offer practicals for new operators and skilled operators. Contact our Training Partners to find out which Power Mobile Equipment skills assessment they offer and their fees.
Why do you offer your course online?
To offer a choice to the workers and employers. We highly recommend completing a skill assessment for the following courses Power Mobile Equipment, Fall Protection, Breathing Apparatus (SABA and SCBA), and Fire Safety. Contact our Training Partners or Saga.
Can I transfer my course between provinces?
Saga offers a provincial transfer course for the majority of our Power Mobile Equipment and Mobile Elevating Workplateform courses. See Provincial Transfer Course on our website.
How can I change my password?
Go under the student portal and click on I forgot my password.
Our worker's have taken training with a Saga Training Partner, where can we find their certificates?
Contact the Training Partners where the workers were registered to obtain a copy of the certificates.
If you are unsure where your worker completed their course, contact us at Saga at firstname.lastname@example.org.
How can I update my name or email?
For security reasons, you cannot change your name or email. Please send your request to email@example.com
I cannot go forward to the next chapter.
Where can I find the student manual?
How can I get a copy of my certificate?
My Saga certificate is expired. How can I do it again?
The Saga certificates are valid for three years. If you need to renew your certificates contact one of our Training Partners. See the Training Partners tab. They will be happy to assist you.
We are interested in using the Saga Training program. Our Health and Safety Specialist wants to review it. Who should they contact?
Please send your inquiry to firstname.lastname@example.org or call 1-877-908-9185. We will happily work with your Health and Safety specialists.
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